The short story is it’s not possible to change your artist name in iTunes Connect. The longer story is that, when you sign up for an iPhone developer account, you enter in your artist name and, likely, forget all about it. That is, until your app goes live in the App Store and you notice “I dunno” is what your app is listed under.
What makes this so frustrating is that there is absolutely no way to find out what your artist name is. It’s not shown in any of the certificates nor it’s not shown in iTunes Connect. Sure, your copyright holder, company name, etc. are all viewable, but that very important artist name, which your application actually gets listed under? Nope.
Luckily, I didn’t have to contact Apple through normal channels, which I hear takes 4 – 6 weeks to get a change done, but I did find plenty of things to be annoyed about.
- You cannot preview your application in the App Store without actually publishing it into the App Store.
- Your artist name is not listed anywhere in iTunes Connect so you cannot verify any changes.
- You cannot view the status of a case number anywhere. You have no way of passively viewing the status of your case. You have to email them to find out if it’s closed or not.
Apple could easily fix all of these with very little effort. In fact, they offer a preview of what your applications will look like when you sign up, but not after you’ve submitted apps. I’d like to see three things:
- The list of your applications in iTunes Connect should be switched to look exactly like they would be listed in iTunes.
- In the applications overview it should show the artist name (even if I’m not allowed to edit it I should at least be able to see it).
- Allow me to see a simple overview of any pending cases I have. Just something like a case number, when it was opened, and status (e.g. “In Review”, “Not Assigned”, “Waiting on Developer”, “Closed”).
Add this to the long list of things Apple should fix in iTunes Connect and the App Store for developers.